SmallBizGenius Analysis

Bornshoes receives negative feedback regarding product quality and customer service. Customers report issues with durability, sizing inconsistencies, and difficulties with returns and refunds, leading to overall dissatisfaction.

Category Breakdown

Scores based on analysis of 6 recent reviews

Product Quality

2.0/10

Reviewers frequently mention issues with the quality and durability of Bornshoes products. Problems include premature deterioration of leather finishes, soles coming apart, and shoes arriving damaged or with noticeable defects.

6 reviews mention this

Returns and Refunds

2.5/10

Several reviewers report difficulties with the returns and refunds process. Issues include returns being denied due to claims of wear, even when shoes were only tried on indoors, and a general lack of helpfulness from customer service.

4 reviews mention this

Sizing Issues

3.0/10

Some customers experienced sizing inconsistencies, with one reviewer noting that one shoe was smaller than the other. This led to returns and further complications with customer service.

2 reviews mention this

Pros & Cons

Common Complaints

Poor product durability and quality control Mentioned 6x
"Unfortunately the leather finish deteriorated with relatively light use."
Difficulties with returns and refunds Mentioned 4x
"They refused to refund my money- claiming they had been returned worn."
Inconsistent sizing between shoes Mentioned 2x
"One shoe was smaller than the other"

Common Questions About Bornshoes

Answers derived from customer review patterns

Is Bornshoes legit and trustworthy?

Based on the analyzed reviews, Bornshoes faces significant challenges regarding trustworthiness. Customers report issues with product quality, sizing inconsistencies, and difficulties in obtaining refunds, even when shoes were only tried on indoors. The negative experiences shared by multiple reviewers suggest caution when considering Bornshoes, as the company's handling of returns and quality control appear to be inconsistent. These factors raise concerns about the reliability of Bornshoes for consumers.

Based on 6 reviews

What is Bornshoes' return policy like?

The reviews indicate that Bornshoes' return policy can be problematic. Several customers reported having their returns denied, even when the shoes were only tried on indoors and were in new condition. The company has been accused of claiming that returned shoes were worn and refusing refunds, leading to customer dissatisfaction. This suggests that the return policy is not consistently applied and can result in negative experiences for customers.

Based on 4 reviews

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